Frequently asked questions

We’re happy you’re getting in touch! If you have any questions regarding your purchase, we recommend checking our FAQ section first, as it covers the most frequently asked questions. If your query isn’t answered there, don’t hesitate to reach out to us directly.

What’s the status of my delivery?

Once your order is placed, processing typically takes 1-2 business days. Delivery usually follows within 5-7 business days, provided the order was placed before 5:00 PM. If this timeframe has elapsed, please get in touch with our support team for assistance.

How do I locate my tracking number?

After your order has been dispatched, a tracking number will be sent to your email automatically. Be sure to check your spam or junk folder, as our messages sometimes land there. Note that the tracking information may not be immediately available and could take some time to update.

How do I monitor my shipment?

To check the status of your delivery, use the tracking number provided in your email. Simply input this number on our dedicated tracking page, which you can access here.

What if I’m unhappy with my purchase?

If you’re not satisfied with your order, details on how to initiate a return can be found on our returns policy page.

Still have unanswered questions?

If you need further assistance, please don’t hesitate to get in touch:

Email: info@serney.com